BCSI Support

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Remote Support

BCSI redefines the way support, consulting and training is delivered across the globe. With Remote Support solutions, BCSI can provide fast, easy and secure remote-support services, resulting in a superior customer experience every time.

This next generation service is characterized by the following:

  • BCSI Systems developed and implemented since 2006-2008 his own tracking system, for all your new features and bug fixes.
  • The latest version allows publishing of all our solutions per customer and licence type. Also, for the status of any bug fixes and new development a tracking system is at the disposal of our customers.

Remote support tools

  • The remote support tools used are free, extremely secure and easy to install. (*)
  • All our customers have their own personalized page accessible through internet. (**)
  • All customers have the possibility to track the status of solutions to their problems or any new development. (**)

 Key benefits

  • Customer satisfaction improved.
  • Our customers may have with 1 click a direct reliable and secure remote support to attack a problem, show a new feature or discuss any  new idea. In addition the use of SKYPE in combination with remote support  may reduce time spent and communication costs to a minimum.
  • Improvement of support
  • No need for travelling to the customer site, avoiding frustrating back and forth communication, no need for  long telephone conversations, direct help in emergency situations, thus considerable time savings for both sides.
  • Relaxed installation for any patches or new releases of our products.
  • No cost increase
  • Far better service for the same price     

 Requirements

  • (*) Internet connection required
  • (**) Maintenance contract required

System requirements PackDesign

to use PackDesign Suite products you need:

Windows 7 (both 32-bit and 64-bit editions are supported)
Windows 8.1 (both 32-bit and 64-bit editions are supported)
Windows 10 (both 32-bit and 64-bit editions are supported)

4 GB RAM or more
1 GB of available hard-disk space
1920 x 1080
1 free USB

Microsoft® .NET Framework 3.51 and 4.62 is required to support enhanced functionality.

Actual requirements and product functionality may vary based on your system configuration and operating system. For more information please contact BCSI Systems BV

For more information contact BCSI   contact.

Remote Support

BCSI redefines the way support, consulting and training is delivered across the globe.

For Remote Support please click button below...


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Remote Support through AMMYY

Remote support through AMMYY